Returns & Refunds


HOW DO I RETURN AN ITEM?

You can return an item within 14 days of receipt.

Returning with us is easy! You can send your return to the address below, please make sure to keep proof of postage for any returns.

When your return is received, the money will be issued back to your account via your chosen payment method, it can take up to 10 working days to appear in your account.

Please send all returns to:

BY CULT

Unit 17

14 Chillingworth Road

N7 8QJ London

United Kingdom

I WANT TO RETURN A PRODUCT THAT I ORIGINALLY BOUGHT AS A GIFT?

Of course, if you return your product to us within 14 days of receipt we will be happy to refund you once we've received the item.

HAVE YOU RECEIVED MY RETURN?

Depending where you are returning your item from, it could take up to 10 business days for us to receive it. Please ensure you are returning your item within 14 days of receiving it and keep proof of postage. Please get in touch with our Customer Service Team at shop@bycult.com if there are any other issues with your return.

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

It can take up to 10 business days to process a return and issue a refund. Your refund will usually have an estimated processing time with your bank. Our Customer Service Team can give you a more accurate time frame.


Payments

Returns & Refunds

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HOW DO I RETURN AN ITEM?

Of course, if you return your product to us within 14 days of receipt we will be happy to refund you once we've received the item.

I WANT TO RETURN A PRODUCT THAT I ORIGINALLY BOUGHT AS A GIFT?

Of course, if you return your product to us within 14 days of receipt we will be happy to refund you once we've received the item.

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

It can take up to 10 business days to process a return and issue a refund. Your refund will usually have an estimated processing time with your bank. Our Customer Service Team can give you a more accurate time frame.


Order

Delivery

Payments

Returns & Refunds

Can't find what you are looking for?

DM us on Instagram

Send us an email

DM us on Facebook

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